AtoZ Scaling – The L for Leadership
[vc_row nav_skin= »light » consent_include= »include »][vc_column css_animation= » »][vc_heading heading_text= »The L for Leadership » heading_wrapper= »h1″ css_animation= » »][vc_text_element typography= »{« font_size« :« 18px« } » css_animation= » » color= »{« id« :« Dark color« ,« color« :« #121212« } »]Gets your hands dirty, bring people together and lead a constant improvement effort. Enrollment, Engagement, Enhancement.
In February 2008, a double crisis hit the coffee giant Starbucks. On the one hand, the financial crisis. On the other hand, a customer experience crisis. Howard Schulz is urgently recalled, to take over the leadership of the company. And on his first action will be the closure of 7100 stores (generating a loss of millions of dollars). Why taking such a decision? In order to conduct himself the training of thousands of barista to customer-oriented approaches.
We are dealing with leadership.
So remember this about leadership
- The three qualities of the Leader are: Enrolment, Engagement, Enhancement
- Leadership is a couple.
This week: L for Leadership[/vc_text_element][/vc_column][/vc_row]
